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Interested in joining the APCO family? Learn more about the benefits of working at APCO Employees Credit Union, and see available positions at both our corporate office and branch locations below.
APCO Employees Credit Union full-time employees receive world-class benefits, including:
*These benefits are also available for part-time employees.
Key Responsibilities:
Essential Qualifications and Competencies:
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The IT Representative is responsible for general IT duties and IT troubleshooting. This position: assists with general technical support, answers questions by phone or email for user inquiries, and runs daily reports.
The IT Representative reports to the IT Manager and has no supervisory responsibility.
Key/Representative Activities:
Essential Qualifications & Competencies:
Education and Experience:
The Card Services Team Leader is responsible for providing professional card services to members and ensuring that all card service daily tasks and all issues are addressed in a timely and accurate manner. The Card Services Team Lead reports to the Head of Card Services. This position is a lead for the Card Specialists and will also collaborate with other departmental managers as needed.
The Branch Supervisor is responsible for the day-to-day operations of a branch location and must be familiar with the Credit Union’s lending policies and procedures. The Branch Supervisor reports to the Lending Supervisor but will work with other departmental managers and receive direction from the COO and Lending Manager as needed. The position is responsible for the direct supervision of all branch level employees including Assistant Branch Supervisor, Loan Counselors, Universal Member Representatives, and Member Service Representatives.
The position is responsible for the first impression made on members when they enter a Credit Union branch location. The Branch Supervisor ensures that members receive quality service from entrance, throughout the transaction and exit. The Branch Supervisor provides lending information and services and product sales and services to members with direct impact on credit union revenues.
ADA Section:
Key/Representative Activities: Responsible for providing a variety of paying and receiving functions for members in person and via phone. Accepts cash and check deposits, accurately and efficiently processes withdrawals and cashes checks within authority level, loan payments, cashiers’ checks, money orders and cash advances. Proactively participates in cross-selling of Credit Union products and services. Performs specific assigned side-jobs with regular duties as needed. Serves members promptly and professionally, MSR’s are responsible for the first impression made on members when they enter our branches. This position also ensures that all member questions and concerns can be addressed while receiving quality service from entrance to exit.
Essential Qualifications & Competencies: Cash handling or MSR experience; typing, Excel, Microsoft Office Suite is a plus; friendly and professional; strong problem solving skills; four-year college degree preferred.
Part-time hours will vary from branch to branch depending on which hours and days the help is needed.
Preferred Competencies: Cash handling experience / Customer service experience
Birmingham Area
The Contact Center Representative is responsible for providing a variety of member service functions and have knowledge of all member service functions within the Credit Union.
Contact Center Representatives answer incoming calls from members on various service-related issues. Contact Center Representatives are the primary contact point for members and serve as the voice of the Credit Union. Contact Center Representatives are responsible for troubleshooting general member service issues, deescalating member frustrations, presenting suggestions and solutions to member concerns as well as offering appropriate products and services that benefit the member. Contact Center Representatives are responsible for projecting a professional image through voice, in writing and online interactions.
Tattersall Area
Click here to download our application. If you’re ready to apply for a role with APCO Employees Credit Union, use the button below to submit your completed application and a copy of your resume.
APCO Employees Credit Union job descriptions are not intended to provide an all-inclusive listing of related job activities. Associates may be requested by management to perform other related activities in place of or in addition to those representative activities noted in this job description. APCO Employees Credit Union is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, creed, gender identity or expression, national origin, age, disability status, pregnancy, protected veteran status, sex, sexual orientation, citizenship status, genetic information, or any other status legally protected under federal, state, county or local regulations.
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