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Interested in joining the APCO family? Learn more about the benefits of working at APCO Employees Credit Union, and see available positions at both our corporate office and branch locations below.
APCO Employees Credit Union full-time employees receive world-class benefits, including:
*These benefits are also available for part-time employees.
Birmingham and Jasper Area Locations
Key/Representative Activities: Responsible for providing a variety of paying and receiving functions for members in person and via phone. Accepts cash and check deposits, accurately and efficiently processes withdrawals and cashes checks within authority level, loan payments, cashiers’ checks, money orders and cash advances. Proactively participates in cross-selling of Credit Union products and services. Performs specific assigned side-jobs with regular duties as needed. Serves members promptly and professionally, MSR’s are responsible for the first impression made on members when they enter our branches. This position also ensures that all member questions and concerns can be addressed while receiving quality service from entrance to exit.
Essential Qualifications & Competencies: Cash handling or MSR experience; typing, Excel, Microsoft Office Suite is a plus; friendly and professional; strong problem solving skills; four-year college degree preferred.
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Birmingham, Anniston and Jasper Area Locations Part-time hours will vary from branch to branch depending on which hours and days the help is needed.
Preferred Competencies: Cash handling experience / Customer service experience
Main Office
The Business Development Officer is responsible for the development, maintenance, and growth of credit union partnerships with Select Employee Groups (SEGs) which have eligibility to join the Credit Union. We are seeking an energetic team member who is ready to cultivate long-standing relationships and discover new growth opportunities. This position will work with existing and prospective SEGs and will be required to travel to both branch and business locations in and around the Credit Union’s footprint. The Business Development Officer’s number one priority is the growth and development of SEGs which results in direct impact on the Credit Union’s financials.
Key/Representative Activities:
Essential Qualifications & Competencies
The Card Services Representative is responsible for providing accurate, timely and professional card assistance to members and branches. The individual in the position must have knowledge of all card service functions within the Credit Union. The Card Services Representative reports to the Cards Services Supervisor but will also take directions from the VP/COO. This position has no direct supervisory responsibility. The position is responsible for the card service functions of the Credit Union and requires the knowledge of current card service trends and programs. The incumbent will ensure members and branch employees are receiving timely, accurate, and professional assistance with their debit and/or credit card needs.
Key Responsibilities:
Essential Qualifications and Competencies:
Birmingham Area
Supervision of assigned Contact Center Representatives to ensure member service standards are met by providing training, coaching, feedback, and support. Work closely with management to implement and maintain credit union standards, policies, and procedures. The Contact Center Team Lead reports to the Contact Center Supervisor and is responsible for supervising activities for the assigned Contact Center Representatives and ensuring that member service objectives are well supported. Coaches, motivates, supports, and trains staff to meet established goals. Provides support to Contact Center staff by resolving complex member questions and problems regarding online account access, statements, loans, payments, automatic transfers, interest rates, and investment certificates. Oversees the training of new personnel. Develops and mentors a productive, cohesive team. Ensures that professional relations exist with members and that reporting and informational needs are met.
The Contact Center Representative is responsible for providing a variety of member service functions and have knowledge of all member service functions within the Credit Union.
Contact Center Representatives answer incoming calls from members on various service-related issues. Contact Center Representatives are the primary contact point for members and serve as the voice of the Credit Union. Contact Center Representatives are responsible for troubleshooting general member service issues, deescalating member frustrations, presenting suggestions and solutions to member concerns as well as offering appropriate products and services that benefit the member. Contact Center Representatives are responsible for projecting a professional image through voice, in writing and online interactions.
Essential Qualifications & Competencies:
The Digital and Print Media Specialist is responsible for developing creative concepts and marketing solutions across a variety of media including digital, print, video, and photography. We are seeking an ambitious team member with well-rounded experience who can not only execute under the direction of others but is eager and willing to contribute their own creative ideas.
The Loan Adjuster is primarily responsible to preserve, protect, and safeguard the Credit Union’s assets. This position reports to the Collections Manager and has no supervisory responsibility. The primary function of this position is to protect the Credit Union’s assets by identifying and collecting consumer loans, mortgage loans, negative share/share draft accounts, and Credit Union credit cards which are late, delinquent, potentially delinquent or charged‑off by using job-relevant technical skills while maintaining, updating, and enhancing technical and service skills while ensuring strict compliance with state and federal collection regulations in all practices.
Click here to download our application. If you’re ready to apply for a role with APCO Employees Credit Union, use the button below to submit your completed application and a copy of your resume.
APCO Employees Credit Union job descriptions are not intended to provide an all-inclusive listing of related job activities. Associates may be requested by management to perform other related activities in place of or in addition to those representative activities noted in this job description. APCO Employees Credit Union is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, creed, gender identity or expression, national origin, age, disability status, pregnancy, protected veteran status, sex, sexual orientation, citizenship status, genetic information, or any other status legally protected under federal, state, county or local regulations.
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