Careers

Birmingham and Jasper Area Locations

Key/Representative Activities:
Responsible for providing a variety of paying and receiving functions for members in person and via phone. Accepts cash and check deposits, accurately and efficiently processes withdrawals and cashes checks within authority level, loan payments, cashiers’ checks, money orders and cash advances. Proactively participates in cross-selling of Credit Union products and services. Performs specific assigned side-jobs with regular duties as needed. Serves members promptly and professionally, MSR’s are responsible for the first impression made on members when they enter our branches. This position also ensures that all member questions and concerns can be addressed while receiving quality service from entrance to exit.

Essential Qualifications & Competencies:
Cash handling or MSR experience; typing, Excel, Microsoft Office Suite is a plus; friendly and professional; strong problem solving skills; four-year college degree preferred.

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Birmingham and Jasper Area Locations
Part-time hours will vary from branch to branch depending on which hours and days the help is needed.

Key/Representative Activities:
Responsible for providing a variety of paying and receiving functions for members in person and via phone. Accepts cash and check deposits, accurately and efficiently processes withdrawals and cashes checks within authority level, loan payments, cashiers’ checks, money orders and cash advances. Proactively participates in cross-selling of Credit Union products and services. Performs specific assigned side-jobs with regular duties as needed. Serves members promptly and professionally, MSR’s are responsible for the first impression made on members when they enter our branches. This position also ensures that all member questions and concerns can be addressed while receiving quality service from entrance to exit.

Preferred Competencies:
Cash handling experience / Customer service experience

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Main Office

The Contact Center Representative is responsible for providing a variety of member service functions and have knowledge of all member service functions within the Credit Union.

Contact Center Representatives answer incoming calls from members on various service-related issues.  Contact Center Representatives are the primary contact point for members and serve as the voice of the Credit Union. Contact Center Representatives are responsible for troubleshooting general member service issues, deescalating member frustrations, presenting suggestions and solutions to member concerns as well as offering appropriate products and services that benefit the member.  Contact Center Representatives are responsible for projecting a professional image through voice, in writing and online interactions.

Key/Representative Activities:

• Answer incoming calls and provide one call resolutions whenever feasible
• Processes basic transactions such as deposits, withdrawals, transfers, and payments
• Resolve member complaints and concerns with limited assistance
• Identify and escalate issues to supervisor or appropriate team member
• Timely follow up with members when required
• Prepares and completes documentation accurately
• Identify, research, and resolve general member issues with limited assistance
• Stay up to date on new products, policies, procedures and regulations
• Fulfill product and service orders generated by member requests
• Document call information according to department standards
• Work closely and effectively with co-workers to reach department goals and complete various tasks
• Recognize, document and communicate call trends to department management
• Cross-sell products and services
• Other duties as assigned

Essential Qualifications & Competencies:

• High school diploma
• Some college experience preferred
• Professional, well-developed, interpersonal skills necessary for servicing and for projecting a positive image to members of the Credit Union
• 1 – 3 years of experience in call center environment preferred
• Customer service experience required preferably in financial services
• Accurately conveys detailed or important instructions
• Strong listening, verbal, and written communication skills
• Excellent data entry and keyboarding skills
• Excellent multi-taking skills
• Ability to learn and function effectively in various computer and software systems simultaneously
• Requires ability to occasionally lift to 15 pounds
• Requires specific vision abilities such as close vision, adjusting focus for close computer work, and some color vision
• Ability to use primarily the fingers for typing, picking up small objects, or pinching fingers together
• Ability to hear for normal conversations and to receive ordinary information
• Ability to sit for up to eight hours
• Ability to manage stressful situations professionally and appropriately
• Ability to thrive in a fast-paced work environment

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Main Office

The Digital and Print Media Specialist is responsible for developing creative concepts and marketing solutions across a variety of media including digital, print, video, and photography. We are seeking an ambitious team member with well-rounded experience who can not only execute under the direction of others but is eager and willing to contribute their own creative ideas.

Key/Representative Activities:

• Graphic design concepting and execution for both internal and external projects across a variety of media including print, digital, video, photography, signage, and multimedia
• Direct, shoot, and edit photography and video for a variety of both internal and external facing projects using DSLR and video cameras as well as drones
• Complete website projects ranging from edits to existing pages to creation of new pages
• Coordinate with printers and other vendors to ensure brand standards are met on all printed collateral & materials
• Partner with team members to ensure brand consistency across materials
• Participate in off-site events as needed including set up and take down of displays and signage
• Perform other duties as assigned

Essential Qualifications & Competencies:

• Bachelor’s degree preferred in graphic design or related field or equivalent work experience
• 3+ years relevant experience, banking or financial setting preferred
• Fluency in Adobe Creative Cloud (especially InDesign, Photoshop, Illustrator, Premier Pro and Acrobat), a working knowledge of Microsoft Office (especially PowerPoint and Word), and interest in learning new tools as needed
• Well versed in concepting, shooting and editing photography and videography for variety of project types; Comfort level with use of DSLR and video cameras and drones, as well as lighting, audio recording and teleprompter equipment
• WordPress experience and comfort level with designing website pages based on existing branding with an eye to hierarchy
• Ability to prioritize, multitask and focus on multiple projects concurrently
• Excellent and professional listening, verbal, and written communication skills with internal team members as well as external partners including printers, agencies and other resources
• Is a design creative advocate, staying on top of trends and opportunities for improvement to offer the most effective creative solutions

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Main Office

The Loan Adjuster is primarily responsible to preserve, protect, and safeguard the Credit Union’s assets. This position reports to the Collections Manager and has no supervisory responsibility. The primary function of this position is to protect the Credit Union’s assets by identifying and collecting consumer loans, mortgage loans, negative share/share draft accounts, and Credit Union credit cards which are late, delinquent, potentially delinquent or charged‑off by using job-relevant technical skills while maintaining, updating, and enhancing technical and service skills while ensuring strict compliance with state and federal collection regulations in all practices.

Key/Representative Activities:

• Monitor payments for late and/or delinquent loan and VISA accounts
• Monitor effective control procedures for late and/or delinquent or potentially delinquent loans or negative share accounts
• Maintain privacy and confidentiality of members’ personal and account information
• Mail delinquent notice letters to members with past due accounts
• Contact delinquent members to discuss their loan account/credit card and negative share/share draft accounts and proposed payment arrangements
• Follow up on delinquent accounts by telephone, personal contact, or written correspondence to secure a satisfactory resolution of repayment and/or payment arrangements
• Handle all inbound collection calls and inquiries
• Interact with members to determine reason for delinquencies to offer possible solutions for resolution
• Document all conversations and collection actions taken accurately in collection database
• Process loan due date extensions and notifies members of status via mail
• Skip traces thought available sources to locate members
• Meet with Collections Manager as needed to discuss member accounts, trends, departmental progress, and other updates
• Maintain professional reputation throughout the collection process
• Make recommendations and coordinate repossession, foreclosure, and legal actions
• Handle all aspects of the collateral loan repossession process including acquisition and liquidation
• Handle all aspects of the collateral loan foreclosure process including acquisition, maintenance, and sale of OREO properties that are in default
• Serve as liaison between credit union and outside legal counsel regarding collection accounts, not limited to bankruptcy
• Handle all aspects of loan payment protection including preparing, filing and procession Credit Disability, Credit Life, and GAP insurance payments
• Monitor all collateral leans for minimum insurance requirements and coordinate with CPI company
• Ensure the uploading of insurance documentation in CPI company and communication with members
• Adjust member loans when CPI is company added to/removed from their loan
• Handle and investigate member credit report disputes and discrepancies as needed per Fair Credit Reporting Act (FCRA)
• Research transaction posting mistakes and/or payroll deduction errors that have or may have affected the status of the loan repayment
• Perform specific and delegated duties as assigned by management as needed

Essential Qualifications and Competencies:

• Associate degree or related experience required
• 1-2 years financial services and/or collections experience preferred
• Excellent written and oral communication skill
• Ability to handle confidential information
• Must have excellent member service
• Ability to multitask
• Must be able to work in a team environment and take direction from multiple supervisors/managers
• Work must be completed with quality and accuracy – detail oriented

ADA Section:

• Exerts up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time
• Standing for sustained periods of time
• Walking on foot to accomplish tasks, particularly for long distances or moving from one work site to another
• Expressing or exchanging ideas by means of spoken word
• Perceiving the nature of sounds at normal speaking levels with or without corrections. Ability to receive detailed information through oral communication and to make the discriminations in sound
• Substantial movements (motion) of wrists, hands, and/or fingers
• The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; and extensive reading
• The worker is not substantially exposed to adverse environmental conditions (typical office or administrative work)

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