Interested in joining the APCO family? Learn more about the benefits of working at APCO Employees Credit Union, and see available positions at both our corporate office and branch locations below.
APCO Employees Credit Union full-time employees receive world-class benefits, including:
*These benefits are also available for part-time employees.
Responsible for providing a variety of paying and receiving functions for members in person and via phone. Accepts cash and check deposits, accurately and efficiently processes withdrawals and cashes checks within authority level, loan payments, cashiers’ checks, money orders and cash advances. Proactively participates in cross-selling of Credit Union products and services. Performs specific assigned side-jobs with regular duties as needed. Serves members promptly and professionally, MSR’s are responsible for the first impression made on members when they enter our branches. This position also ensures that all member questions and concerns can be addressed while receiving quality service from entrance to exit.
Essential Qualifications & Competencies:
Cash handling or MSR experience; typing, Excel, Microsoft Office Suite is a plus; friendly and professional; strong problem solving skills; four-year college degree preferred.
Part-time hours will vary from branch to branch depending on which hours and days the help is needed.
Cash handling experience / Customer service experience
The Card Services Team Leader is responsible for providing professional card services to members and ensuring that all card service daily tasks and all issues are addressed in a timely and accurate manner. The Card Services Team Lead reports to the Head of Card Services. This position is a lead for the Card Specialists and will also collaborate with other departmental managers as needed.
Essential Qualifications and Competencies:
The Contact Center Representative is responsible for providing a variety of member service functions and have knowledge of all member service functions within the Credit Union.
Contact Center Representatives answer incoming calls from members on various service-related issues. Contact Center Representatives are the primary contact point for members and serve as the voice of the Credit Union. Contact Center Representatives are responsible for troubleshooting general member service issues, deescalating member frustrations, presenting suggestions and solutions to member concerns as well as offering appropriate products and services that benefit the member. Contact Center Representatives are responsible for projecting a professional image through voice, in writing and online interactions.
Essential Qualifications & Competencies:
The Jr. Universal Member Representative is responsible for all member related needs including daily transactions, new accounts, lending, IRA, credit/debit cards, and lending. The position is responsible for the first impression made on members when they enter a credit union branch. The Jr. Universal Member Representative ensures that all member questions or concerns can be addressed while receiving quality service from entrance to exit. The Jr. Universal Member Representative reports to either the Branch Supervisor or Lending Supervisor. The position will also receive direction from the Assistant Branch Supervisor and Lending Manager as needed. The position has no direct supervisory responsibilities.
Supervision of assigned Contact Center Representatives to ensure member service standards are met by providing training, coaching, feedback, and support. Work closely with management to implement and maintain credit union standards, policies, and procedures. The Contact Center Team Lead reports to the Contact Center Supervisor and is responsible for supervising activities for the assigned Contact Center Representatives and ensuring that member service objectives are well supported. Coaches, motivates, supports, and trains staff to meet established goals. Provides support to Contact Center staff by resolving complex member questions and problems regarding online account access, statements, loans, payments, automatic transfers, interest rates, and investment certificates. Oversees the training of new personnel. Develops and mentors a productive, cohesive team. Ensures that professional relations exist with members and that reporting and informational needs are met.
The IT Specialist is responsible for the management of IT projects and day-to-day IT operations. Incumbents must have knowledge of all IT functions for the Credit Union. The position assists with IT project management, IT troubleshooting, IT reporting, telecommunication issues, and helps maintain the Credit Union’s servers.
The IT Specialist reports to the IT Manager or IT Supervisor and has no supervisory responsibility.
Education and Experience:
Click here to download our application. If you’re ready to apply for a role with APCO Employees Credit Union, use the button below to submit your completed application and a copy of your resume.
APCO Employees Credit Union job descriptions are not intended to provide an all-inclusive listing of related job activities. Associates may be requested by management to perform other related activities in place of or in addition to those representative activities noted in this job description. APCO Employees Credit Union is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, creed, gender identity or expression, national origin, age, disability status, pregnancy, protected veteran status, sex, sexual orientation, citizenship status, genetic information, or any other status legally protected under federal, state, county or local regulations.
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