Employment Opportunities

APCO Employees Credit Union full-time employees receive world-class benefits, including:

  • Blue Cross Health/Dental insurance with prescription drug coverage
  • VSP Vision Insurance
  • 10 paid holidays
  • 10 vacation days annually (5 days available after 6 months)
  • 10 sick days annually (5 days accrued every 6 months)
  • Yearly bonus, subject to the approval of the Board of Directors
  • Free life and free disability insurance
  • 401k plan with employer matching (after 6 months)
  • Employer-funded defined benefit plan (after 6 months)

Call Center Representative — Birmingham

Call Center Representatives answer incoming calls from members on various service-related issues. Call Center Representatives are the primary contact point for members and serve as the voice of the Credit Union. Call Center Representatives are responsible for troubleshooting general member service issues, deescalating member frustrations, presenting suggestions and solutions to member concerns as well as offering appropriate products and services that benefit the member. Call Center Representatives are responsible for projecting a professional image through voice, in writing and online interactions.

Key Representative Activities

  • Answer incoming calls and provide one call resolutions whenever feasible
  • Processes basic transactions such as deposits, withdrawals, transfers and payments
  • Resolve member complaints and concerns with limited assistance
  • Identify and escalate issues to supervisor or appropriate team member
  • Timely follow up with members when required
  • Prepares and completes documentation accurately
  • Identify, research, and resolve general member issues with limited assistance
  • Stay up to date on new products, policies, procedures and regulations
  • Fulfill product and service orders generated by member requests
  • Document call information according to department standards
  • Work closely and effectively with co-workers to reach department goals and complete various tasks

Other Representative Activities

  • Recognize, document and communicate call trends to department management
  • Cross-sell products and services
  • Other duties as assigned

Minimum Requirements

  • High school diploma
  • Some college experience preferred
  • Professional, well-developed, interpersonal skills necessary for servicing and for projecting a positive image to members of the Credit Union
  • 1 – 3 years of experience in call center preferred
  • Customer service experience required preferably in financial services

Branch Supervisor — Clanton

The Branch Supervisor is responsible for the day to day operations of a branch location and must be familiar with the Credit Union’s lending policies and procedures.

Key/Representative Activities:

  • Oversees Head MSRs and MSRs at given branch location
  • Interacts with the member and addresses all questions and concerns
  • Implements all management approved decisions to branch
  • Monitors and coaches employees on a daily basis
  • Cross-sells all Credit Union products and services
  • Handles branch lending duties as needed, including underwriting loans
  • Ensures compliance and security in operational procedures and policies
  • Prepares all branch reports for submission to HQ
  • Performs branch audits

Qualifications:

  • Bachelor’s degree
  • 3-5 years experience in a banking or financial setting
  • 1-2 years Supervisory experience
  • Ability to supervise, lead and direct a team
  • Must have excellent customer service skills
  • Ability to communicate eloquently via spoken word or written text
  • Knowledge of financial institution operations
  • Must have knowledge of Credit Union lending policies and procedures
  • Must be detail oriented
  • Ability to multitask and focus on numerous projects simultaneously

Internal Controls Specialist

The Internal Controls Specialist assists with compliance and audit programs for the Credit Union to ensure compliance with all related laws and regulations. This role’s focus is to accurately and efficiently ensure that adequate controls are effectively working and if deficient, monitor remediation.

ESSENTIAL FUNCTIONS:

  • Maintain familiarity with laws and regulations that affect Credit Union compliance requirements
  • Maintains a working knowledge of all regulatory developments (regulations include but are not limited to: the Privacy Act; the Patriot Act; OFAC; the Bank Secrecy Act; ERISA; all applicable regulations contained in the Code of Federal Regulations; all applicable regulations issued by the Consumer Financial Protection Bureau, the National Credit Union Administration, and state and local laws).
  • Test for the adequacy of internal controls that are designed to ensure on-going compliance with all applicable laws, rules, and regulations while ensuring the adequate protection of Credit Union assets.
  • Assist compliance examiners and external auditors to ensure the Credit Union responds appropriately to exceptions and other recommendations.
  • Safeguard the confidential nature of information concerning the business transactions and conditions of the Credit Union in addition to its present and prospective members, clients, borrowers or suppliers; except where disclosure of such confidential information is required by state or federal law or regulation

EDUCATION/EXPERIENCE REQUIRED:

  • 1-2 years related experience
  • Bachelor’s Degree in Business Administration or related field and/or equivalent education/experience
  • Industry certifications preferred

Accounting Representative

The Accounting Representative is responsible for the accurate, timely, and efficient completion of various accounting duties and responsibilities on a daily basis. This position performs a variety of support duties related to the accounting function within the Credit Union. This role’s focus is on accurate and efficient processing of all duties while providing excellent service to internal staff and responding appropriately and professionally to member communications.

ESSENTIAL FUNCTIONS:

  • Adhere to the Credit Union’s Core Values and Ethics Policy
  • Provide outstanding member service to Credit Union staff and members by furnishing necessary information, assistance and/or answering questions
  • Demonstrate teamwork in all interactions with coworkers and in the completion of all duties and responsibilities.
  • Ensure confidentiality of member and employee information
  • Provide accounting and clerical support to the accounting operations department, including but not limited to: assisting branches and members with questions and error resolutions, monitoring reports, making daily balancing entries, processing ACH and Share Draft adjustments and returns, manually posting items and processing mail
  • Verify and post incoming and outgoing wire transfers accurately, timely and in compliance with Regulation E, BSA and OFAC requirements
  • Daily/Weekly/Monthly balancing, reconciling, and keying entries for several general ledger accounts as assigned.
  • Monitor and reconcile the corporate checks: reconcile official check accounts, reviews check status and clearings; places stop payments; processes voids and researches and corrects discrepancies
  • Balance title fees and related general ledger accounts.
  • Monitor and track dormant accounts: process unclaimed property.
  • CUSO and mortgage servicing: Perform loan servicing, payment processing within FICS software; balance mortgage servicing bank and escrow accounts as assigned
  • Assist with Credit Union investment portfolio- purchases, balancing, and record-keeping
  • Prepare, processes and completes month-end accounting close functions which includes, but is not limited to journal entries, accruals, account reconciliations, and balance sheet/expense account analysis
  • Perform other job-related duties as assigned

EDUCATION/EXPERIENCE REQUIRED:

  • HS diploma required.
  • Accounting experience in a banking or financial setting preferred.

Full-Time Member Service Representative (MSR)

Birmingham Area Locations
Requirements: cash handling or MSR experience; typing, Excel, Microsoft Office Suite a plus; friendly and professional; strong problem solving skills; four-year college degree preferred.

Part-Time Member Service Representative (MSR)

Birmingham Area Locations
Part-time MSRs must be able to work Monday and Friday from 8:15 am to 5:00 pm, plus one other weekday, or Monday through Friday 10:00 am to 2:00 pm. The part-time MSR position is open to less-experienced applicants.

Basic Job Duties and Responsibilities
Responsible for providing a variety of paying and receiving functions for members in person and via phone. Accepts cash and check deposits, accurately and efficiently processes withdrawals and cashes checks within authority level, loan payments, cashiers’ checks, money orders and cash advances. Proactively participates in cross-selling of Credit Union products and services. Performs specific assigned side-jobs with regular duties as needed. Serves members promptly and professionally, MSR’s are responsible for the first impression made on members when they enter our branches. This position also ensures that all member questions and concerns can be addressed while receiving quality service from entrance to exit.

Preferred Qualifications
Cash handling experience / Customer service experience


 

Click here to download our application. Send a completed application along with a copy of your resume to jobs1@apcocu.org

 


APCO Employees Credit Union job descriptions are not intended to provide an all-inclusive listing of related job activities. Associates may be requested by management to perform other related activities in place of or in addition to those representative activities noted in this job description. APCO Employees Credit Union is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.