APCO Employees Credit Union full-time employees receive world-class benefits, including:
*These benefits are also available for part-time employees.
Birmingham Area and Tuscaloosa Locations
Responsible for providing a variety of paying and receiving functions for members in person and via phone. Accepts cash and check deposits, accurately and efficiently processes withdrawals and cashes checks within authority level, loan payments, cashiers’ checks, money orders and cash advances. Proactively participates in cross-selling of Credit Union products and services. Performs specific assigned side-jobs with regular duties as needed. Serves members promptly and professionally, MSR’s are responsible for the first impression made on members when they enter our branches. This position also ensures that all member questions and concerns can be addressed while receiving quality service from entrance to exit.
Essential Qualifications & Competencies:
Cash handling or MSR experience; typing, Excel, Microsoft Office Suite is a plus; friendly and professional; strong problem solving skills; four-year college degree preferred.
Birmingham Area, Anniston and Tuscaloosa Locations
Part-time hours will vary from branch to branch depending on which hours and days the help is needed.
Cash handling experience / Customer service experience
The Assistant Branch Supervisor is responsible for backing up the Branch Supervisor, assisting with day-to-day operations of the branch, and handling member lending needs as they arise.
The Assistant Branch Supervisor reports to the Branch Supervisor position but will work with other departmental managers and receive direction from the Lending Manager and Lending Supervisor as needed. The position is responsible for the direct supervision of all branch level employees when the Branch Supervisor is absent.
The position is responsible for the first impression made on members when they enter a Credit Union branch location. The Assistant Branch Supervisor ensures the member receives quality service from entrance, throughout the transaction and exit. Provides information and assists in lending process and product sales and services.
Essential Qualifications & Competencies:
The Card Services Fraud Analyst is responsible for monitoring credit and debit card transactions for fraudulent behaviors. This position will work with members and vendor on disputed and fraud cases.
The Card Services Fraud Analyst reports to the Head of Card Services. This position’s primary responsibility will be centered around fraud and disputes and work on other day to day duties as needed.
The Contact Center Representative is responsible for providing a variety of member service functions and have knowledge of all member service functions within the Credit Union.
Contact Center Representatives answer incoming calls from members on various service-related issues. Contact Center Representatives are the primary contact point for members and serve as the voice of the Credit Union. Contact Center Representatives are responsible for troubleshooting general member service issues, deescalating member frustrations, presenting suggestions and solutions to member concerns as well as offering appropriate products and services that benefit the member. Contact Center Representatives are responsible for projecting a professional image through voice, in writing and online interactions.
The Loan Processor handles loan processing for the Credit Union with an emphasis on attention to detail customer service. The Loan Processor reports directly to the Lending Supervisor or CUSO Supervisor but may receive guidance from any of the Loan Counselors or Lending Manager. This position has no supervisory responsibility.
The IT Representative is responsible for general IT duties and assisting users with IT troubleshooting. This position assists with general IT troubleshooting, answers questions by phone for user inquiries, and runs daily reports.
The IT Representative reports to the IT Manager and has no supervisory responsibility.
The Loan Counselor is a position that processes loan paperwork for members. The loan counselor is responsible for making lending decisions following the Credit Union’s loan policies and procedures.
The Loan Counselor reports to the Loan Department Supervisor (or Branch Supervisor depending on location), Mortgage Supervisor, or CUSO Manager but will work with other branch managers and receive direction from the Loan Manager as needed. The position has no supervisory responsibility.
The position is responsible for the processing of all loan paperwork submitted by members either in person or online and making lending decisions.
Click here to download our application. Send a completed application along with a copy of your resume to firstname.lastname@example.org
APCO Employees Credit Union job descriptions are not intended to provide an all-inclusive listing of related job activities. Associates may be requested by management to perform other related activities in place of or in addition to those representative activities noted in this job description. APCO Employees Credit Union is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, creed, gender identity or expression, national origin, age, disability status, pregnancy, protected veteran status, sex, sexual orientation, citizenship status, genetic information, or any other status legally protected under federal, state, county or local regulations.
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