APCO Employees Credit Union full-time employees receive world-class benefits, including:
Birmingham Area Locations, Dothan, Jasper, and Montgomery
Responsible for providing a variety of paying and receiving functions for members in person and via phone. Accepts cash and check deposits, accurately and efficiently processes withdrawals and cashes checks within authority level, loan payments, cashiers’ checks, money orders and cash advances. Proactively participates in cross-selling of Credit Union products and services. Performs specific assigned side-jobs with regular duties as needed. Serves members promptly and professionally, MSR’s are responsible for the first impression made on members when they enter our branches. This position also ensures that all member questions and concerns can be addressed while receiving quality service from entrance to exit.
Essential Qualifications & Competencies:
Cash handling or MSR experience; typing, Excel, Microsoft Office Suite is a plus; friendly and professional; strong problem solving skills; four-year college degree preferred.
Birmingham Area Locations, Dothan, Jasper, and Mobile
Part-time MSRs must be able to work Monday and Friday from 8:15 am to 5:00 pm, plus one other weekday, or Monday through Friday 10:00 am to 2:00 pm. The part-time MSR position is open to less-experienced applicants.
Cash handling experience / Customer service experience
The Accounting Representative is responsible for the accurate, timely, and efficient completion of various accounting duties and responsibilities on a daily basis. This position performs a variety of support duties related to the accounting function within the Credit Union. This role’s focus is on accurate and efficient processing of all duties while providing excellent service to internal staff and responding appropriately and professionally to member communications.
Essential Qualifications & Competencies:
The Card Services Specialist is responsible for providing accurate, timely and professional card services to members and branches. The position is responsible for all card service functions of the Credit Union and requires the knowledge of current card service trends and programs. And the Card Services Specialist is responsible for ensuring members are receiving timely, accurate and professional assistance with their Visa card needs.
The Card Services Specialist reports to the Visa Department Supervisor, but will also take directions from the Member Services Manager. This position has no direct supervisory responsibility.
Keys in debit cards and sets up new credit cards
Processes debit dispute claims
Researches problems that occur with payments and makes appropriate adjustments
Processes debit and credit card reports
Responds to email and phone calls from members and Branches
Processes ATM rejects report
Processes cash advances in DPRM
Balances credits and debits and audits new cards set up from the monthly new accounts report
Sells or reloads travel chip cards
Processes electronic balance transfers
Processes card compromises
Helps ensure proper inventory for debit and credit cards
Minimum Education Requirements:
Bachelor’s degree preferred
1-2 years of card services experience
1 year of customer service preferred
Experience with FiServ preferred
Sound analytical and problem solving skills
Requires excellent member service skills
Strong understanding of Credit Union operational policies and procedures
Sound knowledge of technology, credit card systems and software
Excellent written and oral communication skills
Extremely well organized and ability to prioritize tasks
Strong computer, calculator, spreadsheet and word processing skills
The Compliance Specialist is responsible for compliance within the Credit Union and must have knowledge of BSA as well as other state and federal financial regulations. The position must also be knowledgeable of accounting functions used within the Credit Union. This position is responsible for monitoring Bank Secrecy Act and Suspicious Activity Report regulations.
The Compliance Specialist reports to the Compliance Supervisor but will also take direction from the VP/CFO, VP/COO, and President/CEO as needed. The position has no direct supervisory responsibility.
The Contact Center Representative is responsible for providing a variety of member service functions and have knowledge of all member service functions within the Credit Union.
Contact Center Representatives answer incoming calls from members on various service-related issues. Contact Center Representatives are the primary contact point for members and serve as the voice of the Credit Union. Contact Center Representatives are responsible for troubleshooting general member service issues, deescalating member frustrations, presenting suggestions and solutions to member concerns as well as offering appropriate products and services that benefit the member. Contact Center Representatives are responsible for projecting a professional image through voice, in writing and online interactions.
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APCO Employees Credit Union job descriptions are not intended to provide an all-inclusive listing of related job activities. Associates may be requested by management to perform other related activities in place of or in addition to those representative activities noted in this job description. APCO Employees Credit Union is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
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