Careers

Birmingham Area Locations, Dothan, and Tuscaloosa

Key/Representative Activities:
Responsible for providing a variety of paying and receiving functions for members in person and via phone. Accepts cash and check deposits, accurately and efficiently processes withdrawals and cashes checks within authority level, loan payments, cashiers’ checks, money orders and cash advances. Proactively participates in cross-selling of Credit Union products and services. Performs specific assigned side-jobs with regular duties as needed. Serves members promptly and professionally, MSR’s are responsible for the first impression made on members when they enter our branches. This position also ensures that all member questions and concerns can be addressed while receiving quality service from entrance to exit.

Essential Qualifications & Competencies:
Cash handling or MSR experience; typing, Excel, Microsoft Office Suite is a plus; friendly and professional; strong problem solving skills; four-year college degree preferred.

Birmingham Area Locations, Dothan, Mobile, and Tuscaloosa
Part-time MSRs must be able to work Monday and Friday from 8:15 am to 5:00 pm, plus one other weekday, or Monday through Friday 10:00 am to 2:00 pm. The part-time MSR position is open to less-experienced applicants.

Key/Representative Activities:
Responsible for providing a variety of paying and receiving functions for members in person and via phone. Accepts cash and check deposits, accurately and efficiently processes withdrawals and cashes checks within authority level, loan payments, cashiers’ checks, money orders and cash advances. Proactively participates in cross-selling of Credit Union products and services. Performs specific assigned side-jobs with regular duties as needed. Serves members promptly and professionally, MSR’s are responsible for the first impression made on members when they enter our branches. This position also ensures that all member questions and concerns can be addressed while receiving quality service from entrance to exit.

Preferred Competencies:
Cash handling experience / Customer service experience

The Accounting Representative is responsible for the accurate, timely, and efficient completion of various accounting duties and responsibilities on a daily basis. This position performs a variety of support duties related to the accounting function within the Credit Union. This role’s focus is on accurate and efficient processing of all duties while providing excellent service to internal staff and responding appropriately and professionally to member communications.

Key/Representative Activities:

• Adhere to the Credit Union’s Core Values and Ethics Policy
• Provide outstanding member service to Credit Union staff and members by furnishing necessary information, assistance and/or answering questions
• Demonstrate teamwork in all interactions with coworkers and in the completion of all duties and responsibilities.
• Ensure confidentiality of member and employee information
• Provide accounting and clerical support to the accounting operations department, including but not limited to: assisting branches and members with questions and error resolutions, monitoring reports, making daily balancing entries, processing ACH and Share Draft adjustments and returns, manually posting items and processing mail
• Verify and post incoming and outgoing wire transfers accurately, timely and in compliance with Regulation E, BSA and OFAC requirements
• Daily/Weekly/Monthly balancing, reconciling, and keying entries for several general ledger accounts as assigned.
• Monitor and reconcile the corporate checks: reconcile official check accounts, reviews check status and clearings; places stop payments; processes voids and researches and corrects discrepancies
• Balance title fees and related general ledger accounts.
• Monitor and track dormant accounts: process unclaimed property.
• CUSO and mortgage servicing: Perform loan servicing, payment processing within FICS software; balance mortgage servicing bank and escrow accounts as assigned
• Assist with Credit Union investment portfolio- purchases, balancing, and record-keeping
• Prepare, processes and completes month-end accounting close functions which includes, but is not limited to journal entries, accruals, account reconciliations, and balance sheet/expense account analysis
• Perform other job-related duties as assigned

Essential Qualifications & Competencies:

• HS diploma required.
• Accounting experience in a banking or financial setting preferred.

The Card Services Specialist is responsible for providing accurate, timely and professional card services to members and branches. The position is responsible for all card service functions of the Credit Union and requires the knowledge of current card service trends and programs. And the Card Services Specialist is responsible for ensuring members are receiving timely, accurate and professional assistance with their Visa card needs.

The Card Services Specialist reports to the Visa Department Supervisor, but will also take directions from the Member Services Manager. This position has no direct supervisory responsibility.

Key/Representative Activities:

Keys in debit cards and sets up new credit cards
Processes debit dispute claims
Researches problems that occur with payments and makes appropriate adjustments
Processes debit and credit card reports
Responds to email and phone calls from members and Branches
Processes ATM rejects report
Processes cash advances in DPRM
Balances credits and debits and audits new cards set up from the monthly new accounts report
Sells or reloads travel chip cards
Processes electronic balance transfers
Processes card compromises
Helps ensure proper inventory for debit and credit cards

Essential Qualifications & Competencies:

Minimum Education Requirements:
Bachelor’s degree preferred
1-2 years of card services experience
1 year of customer service preferred
Experience with FiServ preferred

Competencies:
Sound analytical and problem solving skills
Requires excellent member service skills
Strong understanding of Credit Union operational policies and procedures
Sound knowledge of technology, credit card systems and software
Excellent written and oral communication skills
Extremely well organized and ability to prioritize tasks
Strong computer, calculator, spreadsheet and word processing skills

The Compliance Specialist is responsible for compliance within the Credit Union and must have knowledge of BSA as well as other state and federal financial regulations. The position must also be knowledgeable of accounting functions used within the Credit Union. This position is responsible for monitoring Bank Secrecy Act and Suspicious Activity Report regulations.

The Compliance Specialist reports to the Compliance Supervisor but will also take direction from the VP/CFO, VP/COO, and President/CEO as needed.  The position has no direct supervisory responsibility.

Key/Representative Activities:

• Performs fraud monitoring and reporting
• Monitors Credit Union BSA regulations
• Monitors currency transactions, wire transfers, negotiable instruments to ensure appropriate AML/BSA reporting
• Performs any other job related functions as directed by the Compliance Supervisor.
• Prepares periodic reports regarding Credit Union’s current record of compliance
• Conducts annual reviews of policies
• Assists departments with revisions to policies

Essential Qualifications & Competencies:

• Associate’s or bachelor’s degree in a business-related field preferred
• BSA Certification preferred
• 1-3 years experience in a financial environment with an emphasis on compliance
• Strong knowledge of compliance practices and regulations
• Advanced organizational planning skills
• Sound analytical and problem solving skills
• Able to multi-task under pressure
• Solid oral and written communication skills
• Ability to comprehend and interpret laws and regulations

The HR Representative is responsible for the efficient operation of the HR Department and compliance duties regarding HR issues and practices for the Credit Union.

Job Scope
This position helps in the development of a superior workforce and company culture that emphasizes quality, improvement, and high performance.

Expected Contributions

Human Resources

Key/Representative Activities:
• Assists in the direction of all daily HR operations
• Assists in overseeing training and development across the Credit Union (may require some travel to branches)
• Operates and maintains HR records and systems
• Oversees background checks and employee eligibility verifications
• Works with management and departmental managers to search for and pursue top talent
• Conducts phone and onsite interviews and interviews at branch locations as needed
• Assists in the coordination of onboarding and new hire orientation
• Involved in recruiting as well as terminations for positions across the Credit Union
• Coordinates benefits enrollment for new hires, promotions, terminations, and COBRA
• Regularly audits records to verify accuracy/completeness
• Responsible for bill reconciliation for payment
• Prepares or assists in preparation of HR and related reports
• Back up for personnel issues (investigations, disciplinary actions, terminations, layoffs, etc.)
• Other projects and tasks as requested by management

HR Compliance

Key/Representative Activities:
• Assists in Credit Union HR compliance with state and federal regulations
• Maintains understanding and knowledge of legal and regulatory requirements regarding HR issues
• Assists with Credit Union-wide compliance audits

Essential Qualifications & Competencies

Minimum Education Requirements:
• Bachelor’s degree required
• 3-5 years human resources experience
• SHRM-CP, SHRM-SCP, PHR, or SPHR certification(s) a plus

Competencies:
• Excellent analytical and project management skills
• Ability to prepare and maintain confidential records and reports
• Display high level of discretion and judgement
• Must be able to travel between branch locations
• Excellent communication and listening skills
• Ability to work independently and as a team member
• Excellent oral and written skills

The Receptionist position is responsible for greeting and directing members, visitors, and vendors in the Credit Union’s Main Office. This position provides administrative support to the Loan Department, Member Services Department, and Savings Department as well as assisting with special projects as needed.

The Receptionist reports to the Loan Department Supervisor but will work with other Managers and Supervisors and receive direction from the Loan Manager as needed. The position has no supervisory responsibility.

Key/Representative Activities:

• Greets all visitors in a courteous manner
• Inquires of the nature of business with the Credit Union and directs to appropriate department or individual as necessary
• Handles all mail clerk duties for HQ location
• Responds to member questions and complaints and consults a manager if needed

Essential Qualifications & Competencies:

• HS diploma or GED required
• 1 year experience preferred
• Must be welcoming and courteous
• Excellent written and oral communication skills
• Ability to handle confidential information
• Must have excellent member service
• Ability to multitask
• Work must be completed with quality and accuracy – detail oriented