Careers

Birmingham Area Locations, Dothan, Jasper, and Montgomery

Key/Representative Activities:
Responsible for providing a variety of paying and receiving functions for members in person and via phone. Accepts cash and check deposits, accurately and efficiently processes withdrawals and cashes checks within authority level, loan payments, cashiers’ checks, money orders and cash advances. Proactively participates in cross-selling of Credit Union products and services. Performs specific assigned side-jobs with regular duties as needed. Serves members promptly and professionally, MSR’s are responsible for the first impression made on members when they enter our branches. This position also ensures that all member questions and concerns can be addressed while receiving quality service from entrance to exit.

Essential Qualifications & Competencies:
Cash handling or MSR experience; typing, Excel, Microsoft Office Suite is a plus; friendly and professional; strong problem solving skills; four-year college degree preferred.

Birmingham Area Locations, Dothan, Jasper, and Mobile
Part-time MSRs must be able to work Monday and Friday from 8:15 am to 5:00 pm, plus one other weekday, or Monday through Friday 10:00 am to 2:00 pm. The part-time MSR position is open to less-experienced applicants.

Key/Representative Activities:
Responsible for providing a variety of paying and receiving functions for members in person and via phone. Accepts cash and check deposits, accurately and efficiently processes withdrawals and cashes checks within authority level, loan payments, cashiers’ checks, money orders and cash advances. Proactively participates in cross-selling of Credit Union products and services. Performs specific assigned side-jobs with regular duties as needed. Serves members promptly and professionally, MSR’s are responsible for the first impression made on members when they enter our branches. This position also ensures that all member questions and concerns can be addressed while receiving quality service from entrance to exit.

Preferred Competencies:
Cash handling experience / Customer service experience

The Accounting Representative is responsible for the accurate, timely, and efficient completion of various accounting duties and responsibilities on a daily basis. This position performs a variety of support duties related to the accounting function within the Credit Union. This role’s focus is on accurate and efficient processing of all duties while providing excellent service to internal staff and responding appropriately and professionally to member communications.

Key/Representative Activities:

• Adhere to the Credit Union’s Core Values and Ethics Policy
• Provide outstanding member service to Credit Union staff and members by furnishing necessary information, assistance and/or answering questions
• Demonstrate teamwork in all interactions with coworkers and in the completion of all duties and responsibilities.
• Ensure confidentiality of member and employee information
• Provide accounting and clerical support to the accounting operations department, including but not limited to: assisting branches and members with questions and error resolutions, monitoring reports, making daily balancing entries, processing ACH and Share Draft adjustments and returns, manually posting items and processing mail
• Verify and post incoming and outgoing wire transfers accurately, timely and in compliance with Regulation E, BSA and OFAC requirements
• Daily/Weekly/Monthly balancing, reconciling, and keying entries for several general ledger accounts as assigned.
• Monitor and reconcile the corporate checks: reconcile official check accounts, reviews check status and clearings; places stop payments; processes voids and researches and corrects discrepancies
• Balance title fees and related general ledger accounts.
• Monitor and track dormant accounts: process unclaimed property.
• CUSO and mortgage servicing: Perform loan servicing, payment processing within FICS software; balance mortgage servicing bank and escrow accounts as assigned
• Assist with Credit Union investment portfolio- purchases, balancing, and record-keeping
• Prepare, processes and completes month-end accounting close functions which includes, but is not limited to journal entries, accruals, account reconciliations, and balance sheet/expense account analysis
• Perform other job-related duties as assigned

Essential Qualifications & Competencies:

• HS diploma required.
• Accounting experience in a banking or financial setting preferred.

The Card Services Specialist is responsible for providing accurate, timely and professional card services to members and branches. The position is responsible for all card service functions of the Credit Union and requires the knowledge of current card service trends and programs. And the Card Services Specialist is responsible for ensuring members are receiving timely, accurate and professional assistance with their Visa card needs.

The Card Services Specialist reports to the Visa Department Supervisor, but will also take directions from the Member Services Manager. This position has no direct supervisory responsibility.

Key/Representative Activities:

Keys in debit cards and sets up new credit cards
Processes debit dispute claims
Researches problems that occur with payments and makes appropriate adjustments
Processes debit and credit card reports
Responds to email and phone calls from members and Branches
Processes ATM rejects report
Processes cash advances in DPRM
Balances credits and debits and audits new cards set up from the monthly new accounts report
Sells or reloads travel chip cards
Processes electronic balance transfers
Processes card compromises
Helps ensure proper inventory for debit and credit cards

Essential Qualifications & Competencies:

Minimum Education Requirements:
Bachelor’s degree preferred
1-2 years of card services experience
1 year of customer service preferred
Experience with FiServ preferred

Competencies:
Sound analytical and problem solving skills
Requires excellent member service skills
Strong understanding of Credit Union operational policies and procedures
Sound knowledge of technology, credit card systems and software
Excellent written and oral communication skills
Extremely well organized and ability to prioritize tasks
Strong computer, calculator, spreadsheet and word processing skills

The Compliance Specialist is responsible for compliance within the Credit Union and must have knowledge of BSA as well as other state and federal financial regulations. The position must also be knowledgeable of accounting functions used within the Credit Union. This position is responsible for monitoring Bank Secrecy Act and Suspicious Activity Report regulations.

The Compliance Specialist reports to the Compliance Supervisor but will also take direction from the VP/CFO, VP/COO, and President/CEO as needed.  The position has no direct supervisory responsibility.

Key/Representative Activities:

• Performs fraud monitoring and reporting
• Monitors Credit Union BSA regulations
• Monitors currency transactions, wire transfers, negotiable instruments to ensure appropriate AML/BSA reporting
• Performs any other job related functions as directed by the Compliance Supervisor.
• Prepares periodic reports regarding Credit Union’s current record of compliance
• Conducts annual reviews of policies
• Assists departments with revisions to policies

Essential Qualifications & Competencies:

• Associate’s or bachelor’s degree in a business-related field preferred
• BSA Certification preferred
• 1-3 years experience in a financial environment with an emphasis on compliance
• Strong knowledge of compliance practices and regulations
• Advanced organizational planning skills
• Sound analytical and problem solving skills
• Able to multi-task under pressure
• Solid oral and written communication skills
• Ability to comprehend and interpret laws and regulations

The Contact Center Representative is responsible for providing a variety of member service functions and have knowledge of all member service functions within the Credit Union.

Contact Center Representatives answer incoming calls from members on various service-related issues.  Contact Center Representatives are the primary contact point for members and serve as the voice of the Credit Union. Contact Center Representatives are responsible for troubleshooting general member service issues, deescalating member frustrations, presenting suggestions and solutions to member concerns as well as offering appropriate products and services that benefit the member.  Contact Center Representatives are responsible for projecting a professional image through voice, in writing and online interactions.

Key/Representative Activities:

• Answer incoming calls and provide one call resolutions whenever feasible
• Processes basic transactions such as deposits, withdrawals, transfers, and payments
• Resolve member complaints and concerns with limited assistance
• Identify and escalate issues to supervisor or appropriate team member
• Timely follow up with members when required
• Prepares and completes documentation accurately
• Identify, research, and resolve general member issues with limited assistance
• Stay up to date on new products, policies, procedures and regulations
• Fulfill product and service orders generated by member requests
• Document call information according to department standards
• Work closely and effectively with co-workers to reach department goals and complete various tasks
• Recognize, document and communicate call trends to department management
• Cross-sell products and services
• Other duties as assigned

Essential Qualifications & Competencies:

• High school diploma
• Some college experience preferred
• Professional, well-developed, interpersonal skills necessary for servicing and for projecting a positive image to members of the Credit Union
• 1 – 3 years of experience in call center environment preferred
• Customer service experience required preferably in financial services
• Accurately conveys detailed or important instructions
• Strong listening, verbal, and written communication skills
• Excellent data entry and keyboarding skills
• Excellent multi-taking skills
• Ability to learn and function effectively in various computer and software systems simultaneously
• Requires ability to occasionally lift to 15 pounds
• Requires specific vision abilities such as close vision, adjusting focus for close computer work, and some color vision
• Ability to use primarily the fingers for typing, picking up small objects, or pinching fingers together
• Ability to hear for normal conversations and to receive ordinary information
• Ability to sit for up to eight hours
• Ability to manage stressful situations professionally and appropriately
• Ability to thrive in a fast-paced work environment