APCO Employees Credit Union full-time employees receive world-class benefits, including:
The Card Services Specialist is responsible for providing accurate, timely and professional card services to members and branches. The position is responsible for all card service functions of the Credit Union and requires the knowledge of current card service trends and programs. And the Card Services Specialist is responsible for ensuring members are receiving timely, accurate and professional assistance with their Visa card needs.
The Card Services Specialist reports to the Visa Department Supervisor, but will also take directions from the Member Services Manager. This position has no direct supervisory responsibility.
Key Duties Keys in debit cards and sets up new credit cards Processes debit dispute claims Researches problems that occur with payments and makes appropriate adjustments Processes debit and credit card reports Responds to email and phone calls from members and Branches Processes ATM rejects report Processes cash advances in DPRM Balances credits and debits and audits new cards set up from the monthly new accounts report Sells or reloads travel chip cards Processes electronic balance transfers Processes card compromises Helps ensure proper inventory for debit and credit cards
Minimum Education Requirements Bachelor’s degree preferred 1-2 years of card services experience 1 year of customer service preferred Experience with FiServ preferred
Competencies Sound analytical and problem solving skills Requires excellent member service skills Strong understanding of Credit Union operational policies and procedures Sound knowledge of technology, credit card systems and software Excellent written and oral communication skills Extremely well organized and ability to prioritize tasks Strong computer, calculator, spreadsheet and word processing skills
The Accounting Representative is responsible for the accurate, timely, and efficient completion of various accounting duties and responsibilities on a daily basis. This position performs a variety of support duties related to the accounting function within the Credit Union. This role’s focus is on accurate and efficient processing of all duties while providing excellent service to internal staff and responding appropriately and professionally to member communications.
ESSENTIAL FUNCTIONS:
EDUCATION/EXPERIENCE REQUIRED:
Birmingham Area Locations and our Jasper Branch Requirements: cash handling or MSR experience; typing, Excel, Microsoft Office Suite a plus; friendly and professional; strong problem solving skills; four-year college degree preferred.
Birmingham Area Locations and our Jasper Branch Part-time MSRs must be able to work Monday and Friday from 8:15 am to 5:00 pm, plus one other weekday, or Monday through Friday 10:00 am to 2:00 pm. The part-time MSR position is open to less-experienced applicants.
Basic Job Duties and Responsibilities Responsible for providing a variety of paying and receiving functions for members in person and via phone. Accepts cash and check deposits, accurately and efficiently processes withdrawals and cashes checks within authority level, loan payments, cashiers’ checks, money orders and cash advances. Proactively participates in cross-selling of Credit Union products and services. Performs specific assigned side-jobs with regular duties as needed. Serves members promptly and professionally, MSR’s are responsible for the first impression made on members when they enter our branches. This position also ensures that all member questions and concerns can be addressed while receiving quality service from entrance to exit.
Preferred Qualifications Cash handling experience / Customer service experience
Click here to download our application. Send a completed application along with a copy of your resume to jobs1@apcocu.org
APCO Employees Credit Union job descriptions are not intended to provide an all-inclusive listing of related job activities. Associates may be requested by management to perform other related activities in place of or in addition to those representative activities noted in this job description. APCO Employees Credit Union is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
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