Careers

Birmingham Area Locations and Montgomery

Key/Representative Activities:
Responsible for providing a variety of paying and receiving functions for members in person and via phone. Accepts cash and check deposits, accurately and efficiently processes withdrawals and cashes checks within authority level, loan payments, cashiers’ checks, money orders and cash advances. Proactively participates in cross-selling of Credit Union products and services. Performs specific assigned side-jobs with regular duties as needed. Serves members promptly and professionally, MSR’s are responsible for the first impression made on members when they enter our branches. This position also ensures that all member questions and concerns can be addressed while receiving quality service from entrance to exit.

Essential Qualifications & Competencies:
Cash handling or MSR experience; typing, Excel, Microsoft Office Suite is a plus; friendly and professional; strong problem solving skills; four-year college degree preferred.

Birmingham Area Locations and Mobile
Part-time MSRs must be able to work Monday and Friday from 8:15 am to 5:00 pm, plus one other weekday, or Monday through Friday 10:00 am to 2:00 pm. The part-time MSR position is open to less-experienced applicants.

Key/Representative Activities:
Responsible for providing a variety of paying and receiving functions for members in person and via phone. Accepts cash and check deposits, accurately and efficiently processes withdrawals and cashes checks within authority level, loan payments, cashiers’ checks, money orders and cash advances. Proactively participates in cross-selling of Credit Union products and services. Performs specific assigned side-jobs with regular duties as needed. Serves members promptly and professionally, MSR’s are responsible for the first impression made on members when they enter our branches. This position also ensures that all member questions and concerns can be addressed while receiving quality service from entrance to exit.

Preferred Competencies:
Cash handling experience / Customer service experience

The Accounting Representative is responsible for performing various daily accounting functions of the Credit Union and providing support to accounting operations personnel. This role’s focus is on accurate, timely and efficient completion of all duties and responsibilities, while providing excellent service to internal staff and responding appropriately and professionally to member communications. The position follows detailed and standardized procedures in performing routine clerical accounting operations.  The position also requires the use of various accounting, balancing and banking programs/software as well as the performance of daily, weekly, and monthly balancing and reporting responsibilities. Areas of responsibility include, but are not limited to, general ledger postings and reconciliations, ACH, share draft, branch capture, remote deposit capture, wire transfers, dormant accounts, and card balancing.

Key/Representative Activities:

• Adhere to the Credit Union’s Core Values and Ethics Policy.
• Provide outstanding member service to Credit Union staff and members by furnishing necessary information, assistance and/or answering questions.
• Demonstrate teamwork in all interactions with coworkers and in the completion of all duties and responsibilities.
• Ensure confidentiality of member and employee information.
• Provide accounting and clerical support to the accounting operations department, including but not limited to, assisting branches and members with questions and error resolutions, monitoring reports, making daily balancing entries, processing ACH/Share Draft adjustments and returns, manually posting items and processing mail.
• Verify and post incoming and outgoing wire transfers accurately, timely and in compliance with BSA and OFAC requirements as well as Credit Union policies and procedures.
• Provide support to branch and member services personnel, and research/resolve member account problems in a timely manner.
• Provide assistance to members through phone calls or email. Serve members promptly and professionally. Help monitor accounts for fraud and errors.
• Daily/Weekly/Monthly balancing, reconciling, and keying entries for several bank accounts and general ledger accounts as assigned.
• Assist with month-end and year-end close processes, as assigned.
• Monitor and reconcile corporate checks: reconcile official check accounts, review check status and clearings, place stop payments, process voids and research/correct discrepancies.
• Balance title fees and related general ledger accounts.
• Monitor, track and administrate dormant accounts, and process unclaimed property.
• Perform loan servicing and payment processing within FICS software for the Credit Union’s CUSO(s). Balance mortgage servicing bank and escrow accounts as assigned.
• Assist with Credit Union investment accounting, balancing, and recordkeeping.
• Maintain working knowledge of various accounting and banking software programs.
• Perform other duties as assigned.

Essential Qualifications & Competencies:

Minimum Education and Qualification Requirements:

• High school diploma required. Associates or bachelor’s degree preferred.
• 1-2 years’ experience in a banking or financial services work environment preferred.
• Accounting experience a plus.

Competencies:

• Ability to provide outstanding member service as well as excellent service to internal staff.
• Knowledge of accounting practices and regulations.
• Attention to detail and high level of accuracy.
• Good oral communication skills and the ability to produce written communication.
• Sound analytical and strong problem-solving skills.
• A strong team player, actively involved within the department, with the ability to cross-train in a variety of tasks.
• Ability to develop and maintain effective working relationships with co-workers.
• Resourceful and well organized with the ability to prioritize work assignments efficiently.
• Self-motivated with the ability to work with limited direct supervision while maintaining a focus on detail-oriented projects.
• Advanced computer, calculator, spreadsheet and word processing skills.
• Focused on deliverables and meeting department deadlines.
• Report to work punctually, work all scheduled hours, and work overtime as needed by business demand.

The Compliance Specialist is responsible for compliance within the credit union and must have knowledge of the Bank Secrecy Act as well as other state and federal financial regulations. The position must also be knowledgeable of accounting functions used within the credit union.

Key/Representative Activities:

• Performs fraud monitoring and reporting – reviewing transactions for suspicious activity
• Monitors currency transactions, wire transfers, negotiable instruments to ensure appropriate AML/BSA reporting
• Monitor account activity ensuring compliance with OFAC requirements
• Performs any other job-related functions as directed by the Compliance Supervisor.
• Prepares periodic reports regarding credit union’s current record of compliance
• Conducts annual reviews of policies
• Assists departments with revisions to policies
• Daily compliance assistance and support to all departments

Essential Qualifications & Competencies

Minimum Education Requirements:

• Bachelor’s Degree in a business-related field or equivalent related work experience required
• BSA Certification preferred
• 1-3 years’ experience in a financial environment with an emphasis on compliance

Competencies:

• Strong knowledge of compliance practices and regulations
• Meticulous attention to details
• Ability to meet daily demands with little direct supervision
• Advanced organizational planning skills
• Sound analytical and problem-solving skills
• Able to multi-task under pressure
• Ability to comprehend and interpret laws and regulations

The Contact Center Representative is responsible for providing a variety of member service functions and have knowledge of all member service functions within the Credit Union.

Contact Center Representatives answer incoming calls from members on various service-related issues.  Contact Center Representatives are the primary contact point for members and serve as the voice of the Credit Union. Contact Center Representatives are responsible for troubleshooting general member service issues, deescalating member frustrations, presenting suggestions and solutions to member concerns as well as offering appropriate products and services that benefit the member.  Contact Center Representatives are responsible for projecting a professional image through voice, in writing and online interactions.

Key/Representative Activities:

• Answer incoming calls and provide one call resolutions whenever feasible
• Processes basic transactions such as deposits, withdrawals, transfers, and payments
• Resolve member complaints and concerns with limited assistance
• Identify and escalate issues to supervisor or appropriate team member
• Timely follow up with members when required
• Prepares and completes documentation accurately
• Identify, research, and resolve general member issues with limited assistance
• Stay up to date on new products, policies, procedures and regulations
• Fulfill product and service orders generated by member requests
• Document call information according to department standards
• Work closely and effectively with co-workers to reach department goals and complete various tasks
• Recognize, document and communicate call trends to department management
• Cross-sell products and services
• Other duties as assigned

Essential Qualifications & Competencies:

• High school diploma
• Some college experience preferred
• Professional, well-developed, interpersonal skills necessary for servicing and for projecting a positive image to members of the Credit Union
• 1 – 3 years of experience in call center environment preferred
• Customer service experience required preferably in financial services
• Accurately conveys detailed or important instructions
• Strong listening, verbal, and written communication skills
• Excellent data entry and keyboarding skills
• Excellent multi-taking skills
• Ability to learn and function effectively in various computer and software systems simultaneously
• Requires ability to occasionally lift to 15 pounds
• Requires specific vision abilities such as close vision, adjusting focus for close computer work, and some color vision
• Ability to use primarily the fingers for typing, picking up small objects, or pinching fingers together
• Ability to hear for normal conversations and to receive ordinary information
• Ability to sit for up to eight hours
• Ability to manage stressful situations professionally and appropriately
• Ability to thrive in a fast-paced work environment