APCO Employees Credit Union full-time employees receive world-class benefits, including:
Call Center Representatives answer incoming calls from members on various service-related issues. Call Center Representatives are the primary contact point for members and serve as the voice of the Credit Union. Call Center Representatives are responsible for troubleshooting general member service issues, deescalating member frustrations, presenting suggestions and solutions to member concerns as well as offering appropriate products and services that benefit the member. Call Center Representatives are responsible for projecting a professional image through voice, in writing and online interactions.
Key Representative Activities
Other Representative Activities
The Branch Supervisor is responsible for the day to day operations of a branch location and must be familiar with the Credit Union’s lending policies and procedures.
The Internal Controls Specialist assists with compliance and audit programs for the Credit Union to ensure compliance with all related laws and regulations. This role’s focus is to accurately and efficiently ensure that adequate controls are effectively working and if deficient, monitor remediation.
The Accounting Representative is responsible for the accurate, timely, and efficient completion of various accounting duties and responsibilities on a daily basis. This position performs a variety of support duties related to the accounting function within the Credit Union. This role’s focus is on accurate and efficient processing of all duties while providing excellent service to internal staff and responding appropriately and professionally to member communications.
Birmingham Area Locations
Requirements: cash handling or MSR experience; typing, Excel, Microsoft Office Suite a plus; friendly and professional; strong problem solving skills; four-year college degree preferred.
Birmingham Area Locations
Part-time MSRs must be able to work Monday and Friday from 8:15 am to 5:00 pm, plus one other weekday, or Monday through Friday 10:00 am to 2:00 pm. The part-time MSR position is open to less-experienced applicants.
Basic Job Duties and Responsibilities
Responsible for providing a variety of paying and receiving functions for members in person and via phone. Accepts cash and check deposits, accurately and efficiently processes withdrawals and cashes checks within authority level, loan payments, cashiers’ checks, money orders and cash advances. Proactively participates in cross-selling of Credit Union products and services. Performs specific assigned side-jobs with regular duties as needed. Serves members promptly and professionally, MSR’s are responsible for the first impression made on members when they enter our branches. This position also ensures that all member questions and concerns can be addressed while receiving quality service from entrance to exit.
Cash handling experience / Customer service experience
Click here to download our application. Send a completed application along with a copy of your resume to firstname.lastname@example.org
APCO Employees Credit Union job descriptions are not intended to provide an all-inclusive listing of related job activities. Associates may be requested by management to perform other related activities in place of or in addition to those representative activities noted in this job description. APCO Employees Credit Union is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
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