Careers

Key Responsibilities:

• Develops written and visual content for a variety of target audiences and platforms such as email marketing, branch materials, social media, website, and blog.
• Creates graphics in Adobe Creative Cloud as needed to deliver and support content.
• Monitors engagement metrics to report on and optimize content strategies.
• Serves as an ambassador of the Credit Union, highlighting the added benefit of Credit Union Membership eligibility to current and prospective Select Employee Groups (SEGs)
• Participates in planning of and execution of off-site meetings and events including set up and take down of displays and booths and coordination of needed materials; may require travel or be outside of typical office hours and may require Member follow-up communication.
• Maintains and grows current SEG relationships through consistent engagement, meeting and event participation, and providing value for their organization; Delivers Credit Union presentations and content in person at meetings and events, as well as across digital platforms.
• Maintains competitive intelligence and awareness in the financial industry, making recommendations for APCO based on findings.
• Other duties as assigned.

Essential Qualifications and Competencies:

• Bachelor’s degree preferred in field such as Marketing, Communications, or Business and 3+ years of marketing experience, preferably in financial setting.
• Ability to generate ideas, identify opportunities and always apply a proactive approach to the Credit Union’s growth.
• Proven writing skills and experience across variety of print and digital mediums and target audiences.
• Demonstrated skills and experience in graphic design development.
• Experience managing digital marketing campaigns including social media and email marketing, and ability to evaluate key performance metrics to optimize.
• Must be well versed in all aspects of business development including prospecting, connection and engagement, presentation, and retention.
• Excellent communication skills and ability to deal effectively, tactfully and professionally with Members and non-Members, SEGs and prospective SEGs, and team members.
• Must be able to attend, set up and work meetings and events as needed, potentially involving travel up to 50% in and around the Credit Union’s Georgia footprint.
• Fluency in Adobe Creative Cloud (especially InDesign, Photoshop, Illustrator, Premier Pro and Acrobat), proficiency in Microsoft Office Suite (Word, PowerPoint, Excel, PowerPoint).

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The IT Representative is responsible for general IT duties and IT troubleshooting. This position: assists with general technical support, answers questions by phone or email for user inquiries, and runs daily reports.

The IT Representative reports to the IT Manager and has no supervisory responsibility.

Key/Representative Activities:

• Performing daily procedures for IT department to ensure consistent operations
• Providing general IT and Help Desk support
• Assisting IT department with duties as needed
• Installing and upgrading company hardware and software
• Installing service packs and software patching
• Building, testing, and applying Thin Client infrastructure
• Assisting with Credit Union projects
• Assisting with IT security

Essential Qualifications & Competencies:

• Sound analytical and problem-solving skills
• General understanding of server knowledge
• Familiarity with communication equipment
• Excellent customer service and verbal communication skills
• Detail-oriented
• General computer and IT skills

Education and Experience:

• Bachelor’s degree in IT or an equivalent combination of IT education and work experience required
• 1-2 years of IT support experience preferred
• IT-related Certification(s) a plus

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The Card Services Team Leader is responsible for providing professional card services to members and ensuring that all card service daily tasks and all issues are addressed in a timely and accurate manner. The Card Services Team Lead reports to the Head of Card Services.  This position is a lead for the Card Specialists and will also collaborate with other departmental managers as needed.

Key Responsibilities:

• Performs and ensures all daily tasks are accounted for and completed each day
• Provides daily guidance on credit and debit card issues
• Responds to email and phone calls from members and APCO personnel
• Works with vendors on processing and system issues
• Responsible for documenting procedures to ensure accurate and up to date
• Ensures VISA credit card applications have been processed in a timely manner
• Works with management on monthly and quarterly reports
• Maintains the inventory of cards and all equipment for Instant Issue are fully functioning
  • Works with management and vendor on fraud mitigation and trends
  • Monitors credit and debit card transactions for fraudulent behaviors
  • Works with management on product strategies and project implementation

Essential Qualifications and Competencies:

• Bachelor’s degree or equivalent experience required
• 3-5 years experience in Card Services specifically on VISA credit
• Some supervisory experience preferred
• Experience with Fiserv strongly preferred
• Excellent oral, written, and interpersonal communication skills
• Excellent organizational and time management skills, with an ability to multi-task
• Solid understanding of technology, card systems, and software
• Product development and card fraud experience a plus

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Key Responsibilities:

• Set up new debit and/or credit cards
• Process debit dispute claims
• Research problems that occur with payments and makes appropriate adjustments
• Process debit and/or credit card reports
• Respond to email and phone calls from members and Branches
• Process ATM rejects report
• Process cash advances in DPRM
• Balance credits and debits and audit new card set up from the monthly new accounts report
• Sell or reload travel chip cards
• Process electronic balance transfers
• Process card compromises
• Help ensure proper inventory for debit and credit cards

 Essential Qualifications and Competencies:

• Bachelor’s degree preferred
• 1-2 years of card services experience
• 1 year of customer service preferred
• Experience with Fiserv preferred
• Sound analytical and problem-solving skills
• Requires excellent member service skills
• Strong understanding of Credit Union operational policies and procedures
• Sound knowledge of technology, credit card systems and software
• Excellent written and oral communication skills
• Extremely well organized and ability to prioritize tasks
• Strong computer, calculator, spreadsheet, and word processing skills

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The Branch Supervisor is responsible for the day-to-day operations of a branch location and must be familiar with the Credit Union’s lending policies and procedures. The Branch Supervisor reports to the Lending Supervisor but will work with other departmental managers and receive direction from the COO and Lending Manager as needed. The position is responsible for the direct supervision of all branch level employees including Assistant Branch Supervisor, Loan Counselors, Universal Member Representatives, and Member Service Representatives.

The position is responsible for the first impression made on members when they enter a Credit Union branch location. The Branch Supervisor ensures that members receive quality service from entrance, throughout the transaction and exit. The Branch Supervisor provides lending information and services and product sales and services to members with direct impact on credit union revenues.

Key Responsibilities:

• Oversees Assistant Branch Supervisors, Loan Counselors, Universal Member Representatives, and Member Service Representatives at given branch location
• Interacts with the member and addresses all questions and concerns
• Implements all management approved decisions to branch
• Monitors and coaches employees daily
• Cross-sells all Credit Union products and services
• Handles branch lending duties as needed, including underwriting loans
• Ensures compliance and security in operational procedures and policies
• Prepares all branch reports for submission to management
• Performs branch audits and cash counts
• Performs member transactions as needed
• Responsible for opening new accounts and modifying existing accounts as needed
• Responsible for training Member Service Representatives to identify new account and loan opportunities

Essential Qualifications and Competencies:

• Bachelor’s degree or equivalent related experience required
• 3-5 years experience in a banking or financial setting required
• 1-2 years leadership experience required
• Ability to supervise, lead, and direct a team
• Must have excellent customer service skills
• Ability to communicate eloquently via spoken word or written text
• Knowledge of financial institution operations
• Must have knowledge of Credit Union lending policies and procedures
• Must be detail oriented
• Proficiency in Microsoft Office and Adobe Creative Suite applications
• Ability to multitask and focus on numerous projects simultaneously

ADA Section:

• Exerts up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time
• Standing for sustained periods of time
• Walking on foot to accomplish tasks, particularly for long distances or moving from one work site to another
• Expressing or exchanging ideas by means of spoken word
• Perceiving the nature of sounds at normal speaking levels with or without corrections. Ability to receive detailed information through oral communication and to make the discriminations in sound
• Substantial movements (motion) of wrists, hands, and/or fingers
• The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; and extensive reading
• The worker is not substantially exposed to adverse environmental conditions (typical office or administrative work)

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Key/Representative Activities:
Responsible for providing a variety of paying and receiving functions for members in person and via phone. Accepts cash and check deposits, accurately and efficiently processes withdrawals and cashes checks within authority level, loan payments, cashiers’ checks, money orders and cash advances. Proactively participates in cross-selling of Credit Union products and services. Performs specific assigned side-jobs with regular duties as needed. Serves members promptly and professionally, MSR’s are responsible for the first impression made on members when they enter our branches. This position also ensures that all member questions and concerns can be addressed while receiving quality service from entrance to exit.

Essential Qualifications & Competencies:
Cash handling or MSR experience; typing, Excel, Microsoft Office Suite is a plus; friendly and professional; strong problem solving skills; four-year college degree preferred.

Apply Today

Key/Representative Activities:
Responsible for providing a variety of paying and receiving functions for members in person and via phone. Accepts cash and check deposits, accurately and efficiently processes withdrawals and cashes checks within authority level, loan payments, cashiers’ checks, money orders and cash advances. Proactively participates in cross-selling of Credit Union products and services. Performs specific assigned side-jobs with regular duties as needed. Serves members promptly and professionally, MSR’s are responsible for the first impression made on members when they enter our branches. This position also ensures that all member questions and concerns can be addressed while receiving quality service from entrance to exit.

Essential Qualifications & Competencies:
Cash handling or MSR experience; typing, Excel, Microsoft Office Suite is a plus; friendly and professional; strong problem solving skills; four-year college degree preferred.

Apply Today

Key/Representative Activities:
Responsible for providing a variety of paying and receiving functions for members in person and via phone. Accepts cash and check deposits, accurately and efficiently processes withdrawals and cashes checks within authority level, loan payments, cashiers’ checks, money orders and cash advances. Proactively participates in cross-selling of Credit Union products and services. Performs specific assigned side-jobs with regular duties as needed. Serves members promptly and professionally, MSR’s are responsible for the first impression made on members when they enter our branches. This position also ensures that all member questions and concerns can be addressed while receiving quality service from entrance to exit.

Essential Qualifications & Competencies:
Cash handling or MSR experience; typing, Excel, Microsoft Office Suite is a plus; friendly and professional; strong problem solving skills; four-year college degree preferred.

Apply Today

Part-time hours will vary from branch to branch depending on which hours and days the help is needed.

Key/Representative Activities:
Responsible for providing a variety of paying and receiving functions for members in person and via phone. Accepts cash and check deposits, accurately and efficiently processes withdrawals and cashes checks within authority level, loan payments, cashiers’ checks, money orders and cash advances. Proactively participates in cross-selling of Credit Union products and services. Performs specific assigned side-jobs with regular duties as needed. Serves members promptly and professionally, MSR’s are responsible for the first impression made on members when they enter our branches. This position also ensures that all member questions and concerns can be addressed while receiving quality service from entrance to exit.

Preferred Competencies:
Cash handling experience / Customer service experience

Apply Today

Part-time hours will vary from branch to branch depending on which hours and days the help is needed.

Key/Representative Activities:
Responsible for providing a variety of paying and receiving functions for members in person and via phone. Accepts cash and check deposits, accurately and efficiently processes withdrawals and cashes checks within authority level, loan payments, cashiers’ checks, money orders and cash advances. Proactively participates in cross-selling of Credit Union products and services. Performs specific assigned side-jobs with regular duties as needed. Serves members promptly and professionally, MSR’s are responsible for the first impression made on members when they enter our branches. This position also ensures that all member questions and concerns can be addressed while receiving quality service from entrance to exit.

Preferred Competencies:
Cash handling experience / Customer service experience

Apply Today

Birmingham Area

The Contact Center Representative is responsible for providing a variety of member service functions and have knowledge of all member service functions within the Credit Union.

Contact Center Representatives answer incoming calls from members on various service-related issues.  Contact Center Representatives are the primary contact point for members and serve as the voice of the Credit Union. Contact Center Representatives are responsible for troubleshooting general member service issues, deescalating member frustrations, presenting suggestions and solutions to member concerns as well as offering appropriate products and services that benefit the member.  Contact Center Representatives are responsible for projecting a professional image through voice, in writing and online interactions.

Key/Representative Activities:

• Answer incoming calls and provide one call resolutions whenever feasible
• Processes basic transactions such as deposits, withdrawals, transfers, and payments
• Resolve member complaints and concerns with limited assistance
• Identify and escalate issues to supervisor or appropriate team member
• Timely follow up with members when required
• Prepares and completes documentation accurately
• Identify, research, and resolve general member issues with limited assistance
• Stay up to date on new products, policies, procedures and regulations
• Fulfill product and service orders generated by member requests
• Document call information according to department standards
• Work closely and effectively with co-workers to reach department goals and complete various tasks
• Recognize, document and communicate call trends to department management
• Cross-sell products and services
• Other duties as assigned

Essential Qualifications & Competencies:

• High school diploma
• Some college experience preferred
• Professional, well-developed, interpersonal skills necessary for servicing and for projecting a positive image to members of the Credit Union
• 1 – 3 years of experience in call center environment preferred
• Customer service experience required preferably in financial services
• Accurately conveys detailed or important instructions
• Strong listening, verbal, and written communication skills
• Excellent data entry and keyboarding skills
• Excellent multi-taking skills
• Ability to learn and function effectively in various computer and software systems simultaneously
• Requires ability to occasionally lift to 15 pounds
• Requires specific vision abilities such as close vision, adjusting focus for close computer work, and some color vision
• Ability to use primarily the fingers for typing, picking up small objects, or pinching fingers together
• Ability to hear for normal conversations and to receive ordinary information
• Ability to sit for up to eight hours
• Ability to manage stressful situations professionally and appropriately
• Ability to thrive in a fast-paced work environment

Apply Today

Tattersall Area

The Contact Center Representative is responsible for providing a variety of member service functions and have knowledge of all member service functions within the Credit Union.

Contact Center Representatives answer incoming calls from members on various service-related issues.  Contact Center Representatives are the primary contact point for members and serve as the voice of the Credit Union. Contact Center Representatives are responsible for troubleshooting general member service issues, deescalating member frustrations, presenting suggestions and solutions to member concerns as well as offering appropriate products and services that benefit the member.  Contact Center Representatives are responsible for projecting a professional image through voice, in writing and online interactions.

Key/Representative Activities:

• Answer incoming calls and provide one call resolutions whenever feasible
• Processes basic transactions such as deposits, withdrawals, transfers, and payments
• Resolve member complaints and concerns with limited assistance
• Identify and escalate issues to supervisor or appropriate team member
• Timely follow up with members when required
• Prepares and completes documentation accurately
• Identify, research, and resolve general member issues with limited assistance
• Stay up to date on new products, policies, procedures and regulations
• Fulfill product and service orders generated by member requests
• Document call information according to department standards
• Work closely and effectively with co-workers to reach department goals and complete various tasks
• Recognize, document and communicate call trends to department management
• Cross-sell products and services
• Other duties as assigned

Essential Qualifications & Competencies:

• High school diploma
• Some college experience preferred
• Professional, well-developed, interpersonal skills necessary for servicing and for projecting a positive image to members of the Credit Union
• 1 – 3 years of experience in call center environment preferred
• Customer service experience required preferably in financial services
• Accurately conveys detailed or important instructions
• Strong listening, verbal, and written communication skills
• Excellent data entry and keyboarding skills
• Excellent multi-taking skills
• Ability to learn and function effectively in various computer and software systems simultaneously
• Requires ability to occasionally lift to 15 pounds
• Requires specific vision abilities such as close vision, adjusting focus for close computer work, and some color vision
• Ability to use primarily the fingers for typing, picking up small objects, or pinching fingers together
• Ability to hear for normal conversations and to receive ordinary information
• Ability to sit for up to eight hours
• Ability to manage stressful situations professionally and appropriately
• Ability to thrive in a fast-paced work environment

Apply Today