Popmoney FAQ

Popmoney

Popmoney® is an innovative personal payment service that eliminates the hassles of checks and cash. Popmoney allows you to send and receive money as easily as you send and receive email and text messages. Best of all, you don’t need a separate account. Just use your current U.S. checking or savings account. With Popmoney, you can send and receive money using Online Banking. It’s just that easy!

Sending Money

To send money, log in to your account by accessing Online Banking and look for Popmoney.

Send money using the recipient’s name and email address, mobile number or checking/savings account information. You can even make it special by using one of our eGreetings.

You will be notified when the transaction is completed.

If your recipient’s financial institution is part of the Popmoney network, they can complete the transaction from their own financial institution’s online banking site. If not, they can go to Popmoney.com to direct the funds to their bank account.

Receiving Money

You will receive an email or text message telling you someone sent you money.

Log in to Online Banking and direct the funds to your bank account.

Money sent to a specified bank account will be automatically deposited there.

FAQ

How do I register for Popmoney?
Registering for Popmoney is simple. All you need is your email address and mobile number. You can access the activation flow by clicking on the “Activate Now” button at the top of the Payment Center.

How do I send money?
Once you have registered and signed into Popmoney, select the person you want to pay and select Popmoney as the “Send Method.” If you haven’t included the recipient’s email or mobile number in their profile already, you’ll have the chance to enter it when you schedule the payment.

Can I use Popmoney to send money to someone not in my current payee list?
Yes, if you are spending money to a person all you need to do is click the “Add a Company or Person” button in the upper right corner of the Payment Center. From there, select the Person tab and complete the set-up including their email address and/or mobile number. Once you’ve added them to your payee list, you’re ready to send them a payment!

Can I split an expense?
Yes! You can split an expense or request money from the “Split an Expense” tab. Just follow the prompts and send the request – it’s that simple.

Where can I view all of the Popmoney transactions I have made?
You can view these in the “Activity” tab. You’ll see a consolidated version of all of your payment activity – bills, person-to-person transfers and payment requests.

How can I view all of my payments for a specific payee?
Viewing your payments is easy – simply go to the Payment Center, find the payee in question, and click on “Activity” in the payment features bar. Your recent completed payments and any pending payments will be shown.

How do I change which account I want to pay my bill or recipient?
Within each of your Payment Center payees look for the dropdown menu titled “Pay From.” Choose your preferred account from the menu, enter the payment amount and date you want the payment delivered. That’s it, done!

Is there a fee associated with Popmoney?
There may be fees for Popmoney depending upon the speed of payment delivery. You’ll be presented with what that fee is at the time you schedule the payment.

When will my Popmoney Payment be received?
You’ll have the ability to choose the speed of your payment when you schedule the payment. At that time, it will indicate when the recipient will receive the payment. Your recipient will receive a notification on the date you schedule it; however it may take 24-72 hours to appear in their checking account.

Bill Pay Member Service can be reached at 844-596-1615 between the hours of 6:00 AM – 12:00 AM CT, 7 days a week.

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You are leaving APCO Employees Credit Union's website, and entering an online community website. The privacy and security policies of the site you are about to enter may differ from those practiced by APCO Employees Credit Union. APCO does not represent either the third party or you if the two of you enter into a transaction.